Dedicated to Unsurpassed Customer Care
Just as our solutions set the standard, at Datatrac we believe our customer care should be unsurpassed. That’s why Datatrac enjoys such high customer loyalty. Loyalty that results from a long-standing emphasis on providing premium-quality service.
It’s our goal to be viewed as a trusted partner, not just another vendor, so our services offering include the following:
Consulting
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We perform value assessments to determine the opportunity for increased efficiencies such as automating communication, diminishing disputes and shortening DSO by streamlining the entire delivery cycle.
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Implementation
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Our industry experts use a proven implementation process that ensures rapid deployment.
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Training
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Our education offerings include:
- Regularly scheduled classroom training at our corporate offices in Atlanta.
- On-site training held at a customer location and tailored to specific business needs and workflows.
- Web-enabled tele-training via tools like WebEx.
- Self-paced study courses to supplement live training (coming soon).
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Support
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Our customer support team prides itself in providing timely, consistent and thorough inquiry resolution. Our help desk can be contacted at support@datatrac.com.
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Hosted Services
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As a convenience for our customers, here are links to Datatrac's Hosted Services (username and password required to access):
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If you are a current customer, we invite you to login to our online support resources including our Answer Book, Forums, software downloads and more.
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