At Datatrac it’s our goal to be viewed as a trusted partner, not just another vendor. That’s why our staff is dedicated to providing premium-quality customer service.
We’ve created a full range of support options that include online guides and release notes, as well as email and phone support. It's just one more way that Datatrac is delivering quality to the last mile.
Online Resources
Our Answer Book, Forums, and Software Downloads, are available online for customers that are current participants in the Datatrac Services and Software Maintenance Program.
Additional Assistance
If you require additional assistance, please open a support ticket or contact our support hotline at 800-827-8722. Our support hotline is available Monday - Friday from 8am - 8pm EST. After hours, direct connect at 404-362-8357. We are also available by fax at 770-552-3885.
