World-Class Support
We’re Here to Help You
At Datatrac it’s our goal to be viewed as a trusted partner, not just another vendor. That’s why our staff is dedicated to providing premium-quality customer service.
Our job is to make your job easier. So we’ve created a full range of support options that include online guides and release notes, as well as email and phone support.
Looking for an Answer Online?
Our Support Answer Book, Forums, and Software Downloads, are available online for customers that are current participants in the Datatrac Services and Software Maintenance Program.
Need Additional Assistance?
- Open a Support Ticket to describe assistance needed.
- Email us at support@datatrac.com
- Support Hotline:
Monday-Friday 8:00am-8:00pm EST
(800)827-8722
- After Hours Direct Connect: (404)362-8357
- Fax for Support:(770)552-3885
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