Support

At Datatrac, it’s our goal to be viewed as a trusted partner, not just another vendor. That’s why our staff is dedicated to providing premium-quality customer service and support.

We’ve created a full range of support options that include online guides and release notes, as well as email and phone support. It’s just one more way that Datatrac is delivering quality to the last mile.

EZ Clear Installer

To access COPS or STATIS on your computer for the first time, you need to download and run the EZ Clear Installer.

 Additional Assistance

If you require additional assistance, please open a support ticket or contact our support hotline at 800-827-8722. Our support hotline is available Monday – Friday from 8am – 6pm EST. To place and After Hours emergency support request, contact our support hotline at 800-827-8722, and follow the prompts for emergency support. Please note that charges may apply.

Submit a Support Ticket

Use the form below to submit a Support Ticket, and one of our team members will work quickly to resolve your problem. Please be as detailed as possible when describing the issue you are experiencing.

Note: If you wish to contact us about something other than tech support, such as billing, sales, conferences, etc., please use this form.